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FAQs

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General Information

Q: How can I receive discounts and promotions?
A: Please choose "Yes" in your registration, so we may email you with great deals once we have! Or you can visit our website regularly for exciting deals!


Q: I can not input the quantity to more than 1 unit, why?
A: For some reasons that some items are not allowed to purchase more than 1 unit, we are sorry for inconvenience caused. Your may come back later to see if we've remove the restrictions.
Alternatively, please try the following steps: Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to "Medium High". The shopping cart will then record all the items that you have ordered.


 

Q: Is the information I submit absolutely secure?
A: Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected, will not share or sell to any parties. For details, please visit our Privacy Policy Page.

Q: Do you accept wholesaler / Reseller's orders?
A: Yes, we accept wholesale orders. Please contact us so we can help you.

Q: Do you accept Drop Ship orders?
A: Yes, we accept drop-ship orders. Please contact us so we can help.

Q: Do you
have a physical store? Can I pick up the order in person?
A: We do not have a physical store; only online shopping is offered. Orders can NOT be picked up in person; all orders are transacted online and shipped by mail.


Shipping Information

Q: Do you deliver goods to my country?
A: We deliver orders to all destinations in the world, including the States(USA), Canada, Australia, Austria, Belgium, Denmark, Finland, France (Metropolitan), Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Argentina, Brazil, India, Hungary, Israel, South Korea, Malaysia, Malta, Qatar, Russia, Singapore, Hong Kong SAR China, Indonesia, Cyprus, Moldova, Slovakia, Croatia, Taiwan (Republic of China), Turkey, United Arab Emirates (UAE), United Kingdom etc.

For more information on our shipping rate and / or our latest shipping policy, please visit Shipping Policy.

 

Tracking Information

Q: How can I track my order?
A: We will send the tracking details to you once we shipped your order or you can login to see the messages / comments we've put on your order.

Tracking information is as follows:

Country Shipper's links Types of mail
US http://www.usps.com/
(USPS First-Class Mail International)
All Types
Canada http://www.canadapost.ca/ All Types
Mexico www.correosdemexico.gob.mx All Types
- - -
Spain www.correos.es All Types
Sweden www.posten.se All Types
New Zealand www.nzpost.co.nz All Types
Finland www.posti.fi All Types
Ireland www.anpost.ie All Types
- - -
Korea (South) www.epost.go.kr All Types
Taiwan (ROC) www.post.gov.tw All Types
Singapore www.singpost.com All types
etc.    
     

For details, please check with shipping or our notifications to you when the package leaves. If you are not able to check online, you may still call to your local post office by telling them the tracking number given by us, sometimes they will be able to locate the package even it is not showing online.

If anytime you have any queries, please contact our customer service staffs for help.


For more information for tracking your order and / or our latest shipping policy, pleasse see our Shipping Policy.


Payment Information (For retail customers only)

Q: Can I mail in payments?
A: No, we do not accept mailed payment.

Q: Do you charge sales tax?
A: No, sales tax is not applied at this time.

Q: What can I do if my credit card is declined?
A:
Please check to make sure the billing address you put in the checkout matches with the credit card used.

Q: What is a Card Verification Number and where do I find it?
A: The Card Verification Number is the last 3 digits located on the back of your credit card.

Q: What type of payment do you accept?
A: We accept:

- PayPal
- Credit Cards (via PAYPAL only, not direct payment)
- Western Union
- Bank Transfer (Wire Transfer, T/T)

Notes:
PayPal makes you able to send payments quickly and securely online using a bank account or any major credit cards as follows:
- Master Card
- Visa Card
- Discover Card
- American Express
- JCB
- UnionPay
- etc...

Extras

If you are not sure that the online payments are secure enough, you may pay via the Western Union or Bank Transfer (T/T, Wire Transfer). Please contact us for a file of necessary information to send money via Western Union or T/T.

For Western Union, you will need to send the money through your local Western Union Agent. Once you've done this, please send us to the Western Union Money Transfer Control Number. Your order will be processed as soon as we receive this information from you or/and verify it with Western Union.

For T/T (Bank Transfer), please send us the payment slip or sort of information to us for reference.

 

Checkout

Q: I cannot add more than one item into shopping cart.
A: For some reasons that some items are not allowed to purchase more than 1 unit, we are sorry for inconvenience caused. Your may come back later to see if we've remove the restrictions.
Alternatively, please try the following steps: Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to "Medium High". The shopping cart will then record all the items that you have ordered.

Q: How many coupon codes can I use at the checkout?
A: Only 1 coupon code can be used per order.

You may click here for more about the use of the coupon.

 

Order Status

Q: ow do I check my order status?
A: You can track your order anytime at here. Please note that tracking is limited for some countries.

Q:
I want to cancel my order, what should I do?
A: Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have NOT been shipped or not yet processed and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel.

Q: I want to change my order information or make some changes to the items I ordered. What should I do?
A:
We can not guarantee we can do that, but please still contact our Customer Service team for further assistance.

Q: I checked the status of my order and it is on hold. Why is my order on hold?
A: Orders are placed on hold when the billing address of the credit card is either not provided or does not match the billing address of the credit card used. Please Note: We verify the billing address to prevent credit card fraud. If your order is on hold, please contact us at as soon as possible.

Q:
When should I expect my order to arrive?
A:
Please see the Shipping Information above for details.


How to order?

Q: How to make an order at your site?
A: Please check it out here.


Pre-order policy

Q: What is a pre-order?
A: A pre-order is that a new product that is still not yet in-stock and we accept customer to place order for that item and once it is in-stock, we can ship it out immediately, please see its corresponding product page for details.


Back order policy

Q: What is a back-order?
A: A Back-order is that an existing product that is out of stock and we are re-stocking from the supplier but we accept customer's order under such circumstance so customers do not need to keep monitoring our website for that product and we will ship out asap when it is in-stock, please see its corresponding product page for details.


Back in Stock

Q: Can you tell me when a product will be coming back in stock?
A: If an item is out of stock you may be able to ask for a stock notification to be sent by text or e-mail once it's available. Just go to contact us page and send a message to us.


Return Policy / Exchange / Process of RMA (for retail customers only)

Q: How do I make a return for exchange or refund?
A: We offer a 30-day return period.

Q: I found one item missing from my order. What should I do?
A: Please help to take some pictures showing what you had received with the packaging details, e.g. the stamps, the bag and any other important information that can help us to determine what we can do to help and send to our customer service team with your order number quoted.

Q: What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
A: We offer a 30-day return period. Please contact our Customer Service team for further assistance.

Q: How long does it take to process my return/exchange/refund?
A: After we receive your return, it takes 3-5 business days for your return to be processed. For status, please contact customer service team.

Q: What I need to note for Exchange?

A: For Re-shipments, we reserved the rights:
1. to open the packaging and have it tested before shipping
2. to ship the replacement parts instead of the all the parts, packaging materials and accessories.


For more information, please visit this page for details.


Packaging Information

Q: How is my item packed?
A: For all of the items, we will have the packaging information stated.
- Retail pack means the item is packaged in a form as what you can see in a normal street shop.
- Other type of packagings are Polybag, Bulk, Blister, Box. No matter which type of packaging, we guarantee the products are 100% good and brand new.


Gift Certificate

Q: Do you offer Gift Certificate?
A: Please refer to its corresponding pages for details. 


Privacy Policy

Q: How's your privacy policy?
A: Please see its Privacy Policy Page for details.


Disclaimers

Please click here for details.


Affiliate

Q: Do you offer affilate program?
A: Yes, we do, please contact us for details.


 

 

 


 

 
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